Enterprises & Service Providers

At M&C Associates, we will work closely with you to understand your near and long term goals and requirements.  We'll design a solution that is tailored to meet your specific needs today and one that will evolve as your business changes over time.

With over 25 years of experience in IVR system deployments worldwide, we have a deep understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations.

How can we help you today?

• We have a legacy IVR system and are interested in upgrading to the latest technology.
  

• We are evolving to an IP-based infrastructure and require an IVR solution that supports both TDM and VoIP environments.
  

• Application Development

• We would like to add new speech applications and/or speech-enable existing touchtone applications.

• We need help with an existing or new application.

• We are interested in taking advantage of the benefits of SIP-based technology.

• We have multiple disparate IVR systems throughout our enterprise and are looking to consolidate onto one platform.

• We are looking for a lower cost option for IVR system maintenance and support.
  

• We are interested in training for application development and/or system administration.
  

• We have a need for voice recording services.
  

• We are looking for consultative services to assess our current IVR deployment and provide best practice recommendations on how we can optimize our use IVR and CTI technology to best address our business requirements.