Call Us (631) 467-8760
Call Us (631) 467-8760
M&C delivers high-quality training courses for Nortel/Periphonics MPS and VPS platforms. Training classes can be delivered at our location, or yours, providing you with a cost effective means of enhancing the skills of your employees.
In most cases, M&C can deliver on-site training classes within two to four weeks of contract. We also offer scheduled training classes at our corporate headquarters office on Long Island, NY. Whatever location you choose, we deliver the highest quality workshops.
Contact Center Supervisor/Administrator
This 5-hour course is for Supervisors and Administrators responsible for managing the Avaya Aura® Contact Center, Nortel Contact Center or Symposium to ensure efficiency of their contact center agents. This course will be a hands-on course that will take place at the customer location using customer specific data.
Administrators will learn to access Contact Center Administration in order to configure and modify Classes, Skillsets, Variables and Users. M&C will provide an overview of site specific AACC, NCC or Symposium Contact Center applications and scripting to gain an understanding on how your Contact Center has been configured. Administrators and Supervisors will learn to view, create, modify and interpret real-time displays and reports. Included in this course is a review of Agent Telephone Set features.
This 1-hour course is for Call Center Agents responsible for taking calls through the Avaya Aura® Contact Center(AACC), Nortel Contact Center(NCC) or Symposium. This course will be a hands-on course that will take place at the customer location using customer specific data. Items covered include subjects such as how to log-in and log-out, use the Not Ready feature and the use of Activity Codes.
The M&C MPS System Administration course is designed for staff who are responsible for the daily operation and monitoring of Avaya (Nortel) MPS 500 systems. At the end of this three day workshop, students will be able to effectively monitor, start up and shut down their MPS system(s) when required. The workshop also includes how to back up system hard drives, start, stop and monitor applications, monitor external resources and work with system vocabularies. There are no prerequisites for this course, which can be delivered at your location or ours.
The M&C VPS/is System Administration course is designed for staff who are responsible for the daily operation and monitoring of Nortel (Periphonics) VPS/is systems. At the end of this three day workshop, students will be able to effectively monitor, start up and shut down their VPS/is system(s) when required. The workshop also includes how to back up system hard drives, start, stop and monitor applications, monitor external resources and work with system vocabularies. There are no prerequisites for this course, which can be delivered at your location or ours.
The M&C application development course is designed for staff who are responsible for developing and maintaining voice applications on Avaya (Nortel) MPS 500 systems. At the end of this four day course, students will be competent at creating new IVR programs and modifying existing programs. The course covers everything necessary to build programs, including creating subroutines, passing parameters, generating alarms, interfacing to host screens and debugging.
The M&C application development course is designed for staff who are responsible for developing and maintaining voice applications on Nortel (Periphonics) VPS/is systems. At the end of this four day course, students will be competent at creating new IVR programs and modifying existing programs. The course covers everything necessary to build programs, including creating subroutines, passing parameters, generating alarms, interfacing to host screens and debugging.
The M&C VoiceXML 2.0 application development course is designed for experienced software developers who want to learn VoiceXML. Upon completion of the workshop, students will be ready to develop applications written in VoiceXML, including speech recognition and text-to-speech. The class is totally devoted to programming, with more then half of the 4-day class time spent developing VoiceXML applications. Class topics include dialogs, ECMA scripting [JavaScript], speech recognition grammars and dynamic VoiceXML.
All of M&C Associates' training course are designed to ensure mastery in the areas you value most. This ensures that your staff is knowledgeable and productive immediately after they participate in our workshops.
Please contact us for full course descriptions or to develop an agenda tailored to your company's requirements.
