Contact Center Services

We'll install, upgrade or maintain your Nortel or Avaya Contact Center software and provide training with certified technicians.

The services are designed to reduce downtime and improve end-user experience, by focusing on accuracy, security and detailed testing procedures.

We have in depth knowledge and experience in Nortel and Avaya Contact Center Software, including Symposium, Nortel Contact Center and Avaya Aura® Contact Center solutions. Our highly-skilled, certified Contact Center technicians can deliver MACs, configurations and installations of the latest versions of Avaya Aura® Contact Center. In addition, M&C has a full set of courses and workshops, that can be delivered at your location or ours with subject matter experts.

M&C's comprehensive AACC Services include, but are not limited to:

• Installation and configuration of new AACC implementations
• Migration of existing environments, such as NCC, to the latest AACC version
• Moves, Adds, Changes (MAC) for existing AACC installations
• Administrator, Supervisor and Agent Training