We are evolving to an IP-based infrastructure and require an IVR solution that supports both TDM and VoIP environments.

A hybrid environment of traditional and VoIP telephony protocols enable a smooth transition to VoIP without costly hardware upgrades

The Avaya MPS 3.5 and Voice Portal 5.0 platforms support both digital and IP voice protocols. Customers can gradually replace expensive leased lines by shifting telephony traffic onto the IP network. This eliminates the need to forklift switch replacements as VoIP technology continues to mature, providing an IP-enabled IVR solution for the future.

Contact M&C for an assessment of your current IVR infrastructure and we'll help you determine what migration path is best for your organization.