Application Development

If you are interested in getting help with an existing or new application, or would like to add new speech applications and/or speech-enable existing touchtone applications, M&C can help.

Application development for Avaya Experience Portal and Nortel (Periphonics) MPS or VPS platforms is one of our core competencies. In most cases, when you contract with M&C, we can dedicate a resource to your company within 5 business days.

Experience

M&C has worked with hundreds of the Fortune 2000 companies successfully deploying IVR and CTI solutions for Touch Tone and Speech Recognition based applications.

Our developers have an average of over 20 years of experience and are certified to develop new applications, enhance existing applications and provide mentoring service for your IVR applications developers.

At Your Service

If your team of application developers is currently occupied, or you don't have your own developers, you can leverage our experienced resources to:

• Enhance your current applications.

• Add Advanced Speech Recognition or Text-to-Speech to your current applications.

• Migrate your current applications if you are upgrading your IVR platform.

• Deliver workshops so you can become more proficient in developing and maintaining your applications.

• Provide application Help Desk services, so that expert advice is just a phone call or email away.

We Provide Everything

M&C Associates is a full-service vendor, which means that we can also provide you with additional application-related services, such as:

• Recording services, including vocabulary transcription, translation, recording and digitalization in virtually any format.
• Script analysis and consulting services.
• Voice User Interface (VUI) Design
• Grammar development for speech applications
• Platform technical issue resolution.
• Hands-on support for Composer, MPS Developer (PeriProducer) or Dialog Designer.
• VoiceXML development or conversion of existing MPS Developer applications to VXML.